Patients & Visitors

Visitor Guidelines

(Updated August 19, 2025)

Visitation guidelines have been modified to enhance patient visitation while preserving the health and safety measures for our patients, visitors, and staff. We will continue to evaluate and adjust our visitors' policy with the guidance of our infectious disease experts, as well as our city and State public health officials.

General patient visitation

For the safety of our patients, visitors, and staff, UI Health implemented a visitor management system. All visitors visiting the hospital building are asked to provide a government-issued photo ID to receive a visitor pass when visiting for inpatient, outpatient, or non-clinical visits. Your picture will be taken at the concierge desk when you arrive, which will appear on your visitor badge.

General Exceptions and Restrictions for all UI Health facilities:

• Visiting Hours: 10 am - 7 pm 
• Two visitors at a time, and visitors must be 18 years or older.
• Exceptions may be granted by the patient’s unit clinical leadership.

Emergency Department Visitation:

• Open 24/7, each patient is allowed to have one visitor.

Patient’s support person:

A support person may be necessary and/or requested by the patient to provide emotional support and/or facilitate communication and decision-making between the patient and hospital personnel. The support person needs to be 18 years or older.

Overnight stay:

An overnight stay is approved on a case-by-case basis only by nursing leadership. For pediatric patients, one support person is allowed to stay overnight, as this is encouraged to support our minor patients for the duration of their hospital stay.

Labor & Delivery unit:

• Visitation is open 24 hours/day.
• Visitors must be 18 years or older.
• Two (2) visitors (which includes the significant other) are allowed to remain with the patient during their stay.

OBER unit visitation:

• Visitation is open 24 hours/day.
• One (1) visitor is allowed to remain with the patient during their stay.
• Visitors must be 18 years or older.

Mother, Baby, and Antepartum units:

• Visitation hours are 10 am - 7 pm.
• Two (2) visitors (which includes the significant other) are allowed to visit during the visitation hours
• One (1) visitor is allowed to stay overnight if the patient is in a private room.
• Siblings ages 2+ are allowed to visit during regular visiting hours of 10 am - 7 pm.

Neonatal ICU (NICU) visitation

• Visitation is open 24/7.
• Visitors must be 18 years or older.
• Two (2) visitors (which includes the banded personnel) are permitted to visit at a time.

Pediatric unit Visitation:

• Visitation is open 24/7.
• Visitors must be 18 years or older.
• Two (2) visitors are permitted at a time during visiting hours.

Psychiatry Units (Adults and Adolescents)

Adolescent psychiatry unit – visitation by exception only.
Adult psychiatry unit –password is required.

• Visitation hours are:
• Weekends and Holidays: from 1 pm - 2 pm & 6:30 pm - 8 pm.
• Mondays to Fridays: from 6:30 pm to 8 pm.
• 2 Visitors per patient per day.
• No food is allowed without the approval of the medical director/nurse manager.

Hospital Surgery area visitation:

• Visitation hours are from 5 am - 7 pm on weekdays only.
• Patients 18 years or older may have one companion/visitor.
• Patients under the age of 18 are allowed to have two companions.

End-of-Life (EOL)Visitation Guidelines

If it is determined that a patient is at the EOL, two visitors are allowed to visit the patient at a time to accommodate family visitation and minimize transmission risks.